TERMS & CONDITIONS

Booking & Cancellation Policy

Please refer to our Bookings & Cancellation Policy page for full details regarding appointments, cancellations, and rescheduling.

Respect for Other Guests

At Beautyworx Bespoke Skin & Body Clinic, we are committed to providing a peaceful, relaxing environment for every guest. We kindly ask that you respect the privacy and comfort of others by keeping noise to a minimum and switching mobile phones to silent or vibrate. Please ensure all alarms are turned off during your visit.

We understand there may occasionally be circumstances where childcare arrangements are unavailable. However, due to Workplace Health & Safety regulations and the nature of our treatments, children cannot be left unsupervised within the clinic and are not permitted inside treatment rooms.

Our clinic environment contains lasers, hot wax, chemicals, razors, sharps, and other professional equipment that may pose safety risks. For this reason, we cannot accommodate babies, toddlers, or young children during appointments.

Our decision is made with the utmost respect for parents, with the safety of your child, our clients, and our team as our highest priority. Beautyworx Bespoke accepts no responsibility for supervising children at any time.

To ensure you receive the highest level of care and relaxation during your appointment, we kindly ask that you arrange for your little ones to be cared for elsewhere whenever possible.

Refund Policy

Please note that we do not offer refunds on treatments, services, products, or prepaid packages due to a change of mind.

Refunds or replacements for retail products are provided in accordance with Australian Consumer Law.

If a treatment or package was purchased after meeting all suitability requirements, with no contraindications present at the time of sale, but later becomes unsuitable due to changes in your circumstances, this is considered a change of mind. As these future changes cannot be anticipated, refunds will not be provided.

Where appropriate, we may offer store credit toward a more suitable treatment for prepaid packages, provided the request is not due to a change of mind.

For prepaid services, any treatments already received will be charged at their full individual treatment price (rather than the package discount rate), with the remaining balance issued as store credit. Store credits are non-transferable and may only be used by the original purchaser.

Our team is always happy to help you find an alternative treatment or service that better suits your needs.

Payment Options

For your convenience, we accept:

• VISA

• Mastercard

• EFTPOS

• Cash

• Afterpay

• Amex

• Stripe

Please note that we do not accept American Express (Amex) or Diners Club.

Treatment pricing and fees are subject to change without prior notice.

Refer a Friend Rewards Program

Love your Beautyworx Bespoke experience? Share it with your friends and be rewarded!

Our Refer a Friend Rewards Program operates under the following terms:

• You must be an existing Beautyworx Bespoke client to refer a friend.

• Referred friends must be new clients to Beautyworx Bespoke to qualify for your referral reward.

• Your referral voucher will be added as a credit to your account once your referred friend has completed their first treatment.

• There is no limit to the number of referral rewards you can earn.

• Once your referred friend becomes a client, they can also participate in the Refer a Friend Rewards Program.

Refer your friends, share the Beautyworx Bespoke Experience, and enjoy rewards along the way!